Working in IT

I am working in the IT world for the past 6 years, and I found some interesting things to share about. I think IT work is more challenging than others. But if you're are working for a software house, which produce software in house and selling to the customer, you won’t feel the same like I do.

I am working in a manufacturing environment which will face lots of non-technical people and they simply hate technology in nature. I think I share some interesting part with you all.

Because the core business for the manufacturing company is not IT, they seldom accept your proposal about investment in IT system. PC against worker ratio here is 1 to 4. So, they need to take turns to do the documentation from day to day. They need to come in earlier to "book" the PC and complete their work. Sometimes I do pity them as they really need to queue up to just use the PC to check email.

Interesting feeling sometimes I got into is that I can be in a goat to hero situation and come back to goat again when facing some difficult situations happening in a day. Let's say if I am able to fix something that have been keeping employees from being able to work for the past 10 minutes like network connection down, you will then become their hero just for at least an hour. But you will be their most wanted enemy if they started to face some printing problem because of the network slowdown. Yeah, they will just simply forget about your hero anointment just a few hours later. Then, by the end of the day, you help them to extract some data from the system for help them to prepare some admin meeting presentation material. They will treat you like a hero again.

Another thing is when user makes mistakes on their system or maybe their PC, it will be your fault. Just admit it or keep quiet and solve their problem. One thing is really happen to my area is, when my down line go and change the layout setting for my boss's PC. He will call me and shout at me: "I don't know what she did to the PC, the layout is totally different from the previous one. Like that I cannot work one loo!!! How la!! That's why I said computer is stupid loo!!!!"

Working as IT guy in your company, your colleagues who work together with you will treat you as their personal tech support department for their home PCs and home networks.

I always got it here, they will simply ask for my advice on buying PC, and some even gave me the credit card number and ask me to buy for them. Sigh~~ I become their personal advisor and buyer.

I think it's quite difficult to handle non-IT people sometimes as they not really understand what technology can bring to them. But I kinda enjoy it. Ha!