Article about Interaction Design

I got this article when studying on User Interface Design from a book called: Interaction Design (beyond human-computer interaction).
It’s interesting to discuss more on this article.

The article: A provocative idea is that computers should apologize when they make a mistake. Reeves and Naas (1996), for example, argue that they should be polite and courteous in the same way as people are to one another. While apologizing is normal social etiquette in human behavior, especially when someone makes a mistake, would you agree that computers should be made to behave in the same way? Would users be as forgiving of computers as they are of one another? For example, what would most users think if, after a system had crashed, it came up with a spoken or written apology such as, “I’m really sorry I crashed. I’ll try not to do it again”? Would they think that the computer was being sincere? would the apology make them forgive the computer in the way they forgive other people, after receiving such an apology? Or would it have no effect at all? Worse still, would users perceive such messages as vacuous statements and regard them simply as condescending, thereby increasing their level of frustration? How else might systems communicate with users when they have commited an error?

This article really stunned me for a while, as I slowly digest the article and found out an interesting part of the article. (After a system had crashed, it came up with a spoken or written apology such as, “I’m really sorry I crashed. I’ll try not to do it again”) that’s really funny.

Let try some response about this, What if when windows crashed, the Error Message will come out with polite way like: Sorry, Windows Crashed again, kindly press any key to continue or Press alt + Ctrl + Delete to Restart the PC. I’ll not try to crash again.

Do user feel better when see this message?